SERVICE CENTER

Mechanische Armbanduhr - Kunstvolle Luxusuhr von Alexander Shorokhoff 2024
All “Alexander Shorokhoff” watches are produced in Alzenau, Germany. An elaborate outgoing inspection and certification by the watchmaker themselves guarantee the highest quality. The service is carried out by trained personnel with many years of experience in the watch industry. Alexander Shorokhoff” watches are high-quality mechanical timepieces with: – precisely regulated, refined, hand-engraved movement. – domed sapphire crystals – High-quality stainless steel or gold cases with glass base – 5 atm water resistance (some models – 3 atm) – Additional functions for various models
Every watch sent in for repair is checked by the watchmaker, after which a cost estimate is submitted. Once the cost estimate has been confirmed, the watch will be repaired and delivered as quickly as possible (within 10 working days). All watches of the brand “Alexander Shorokhoff” have a 2-year guarantee. All customers of Alexander Shorokhoff Uhrenmanufaktur GmbH are entitled to many years of service and information regarding the execution of a repair or replacement. We have service centers worldwide.

Of course, an overhaul or repair is necessary if the watch no longer functions properly. Under normal use, a comprehensive overhaul is normally only necessary after about 3 years. However, in terms of water resistance and the crown, a repair or inspection is urgently required after just one year, especially if the watch is worn regularly.

Partial repairs involve replacing the glass, for example
(if no splinters have penetrated the movement),
– readjusting the gear (e.g. after a knock or fall),
– replacing the crown/pusher or another part.

A complete overhaul is required after approx. 3-5 years; first of all:
– an external inspection of the case, dial and hands is carried out
– the rate values are checked on the timing scales
– a water-resistance test is carried out
– the case is cleaned before opening to ensure that no dirt can penetrate
– after opening, the case is also cleaned inside and the oil condition is checked
– the movement is now completely disassembled, the parts are cleaned and oiled, the rubber seals are replaced and the water resistance is restored
– after reassembly and insertion into the case, the movement is checked for several days in various positions (lying down and on the watch winder – Zyklomat)

Service Center Contact

Would you like to return your Alexander Shorokhoff watch
to our service center for an overhaul?

You can find our contact details here:

+49 6023 91 99 55

service@alexander-shorokhoff.de

SERVICE ADDRESS
Hanauer Straße 25
63755 Alzenau
Germany

OPENING HOURS
Mon-Fri : 09:00 – 17:00
Sat – Sun : Closed
Contact form

WATCH MANUFACTORY